AlphaBlues is automating customer experience through chat for the enterprise. The company is one of the first to have fully integrated AI virtual assistants and live chat seamlessly into a coherent solution.
A proprietary in-house developed NLP engine and virtual assistant platform (AlphaAI) is bundled with a live chat product for human agents (AlphaChat). This enables to fully automate customer journey into one flow – from website visit with a virtual assistant to a chat with a human agent.
The GDPR-compliant solution enables building voice operated virtual assistants. The solution is already used by several banks and telecom companies.