The aim of the project of centralisation of state shared services was the reduction of employees of support services by 40%, to improve the quality of state accounting, to develop a paper-free accounting process and make the comparable management data available both on central and institutional level.
At starting point there were 253 state agencies with independent financial accounting, HR accounting and payroll calculation systems in Estonia. There were 14 different accounting software solutions and 11 different HR accounting software solutions in use and there was no common reporting system. Main function IT systems were not linked to financial or personnel accounting software.
All agencies spent separately money on the development of those different softwares.
As a result of the project:
State employees are especially satisfied with the self-service environment because it has reduced the bureaucracy within the agencies and made processes a lot faster.